Refund policy

Return and Refund Policy

Last Updated: July 13, 2026

This Return and Refund Policy ("Policy") governs all returns, refunds, exchanges, cancellations, and related requests for products purchased from Selova, a brand operated by Digitalien LLC ("Selova," "we," "us," or "our"). By placing an order with us, you acknowledge that you have read, understood, and agreed to be bound by the terms set forth below. This Policy should be read together with our Terms of Service and Shipping Policy, each of which is incorporated herein by reference. We encourage you to review this Policy carefully before completing any purchase.

1. General Principles

All sales of Selova products are considered final except as expressly provided in this Policy. We reserve the right, at our sole and absolute discretion, to evaluate each return or refund request on a case-by-case basis and to approve, deny, or otherwise resolve any such request in the manner we deem appropriate. Nothing in this Policy shall be construed as a guarantee of a refund, replacement, or exchange in any particular circumstance, and any accommodation we may extend in one instance shall not obligate us to extend the same or any similar accommodation in any other instance.

We strive to ensure that every customer has a positive experience with our products. If for any reason you are not satisfied, we encourage you to contact our support team so that we may attempt to address your concerns in a reasonable manner.

1. 30-Day Money-Back Guarantee

We offer a thirty (30) day money-back guarantee on all Define devices purchased directly from Selova. We understand that you may need to use the device in order to evaluate it, and accordingly, both unopened and opened or used products are eligible for return under this guarantee, subject to the conditions below. To qualify for a refund, all of the following conditions must be satisfied:

The request must be initiated within thirty (30) calendar days of the date the product was delivered to the shipping address provided at checkout, as determined by carrier tracking records; The product must be returned complete, including the device, the adjustable strap, the charging cable, and all other included components, accessories, inserts, and original packaging; The product must be in good physical condition, free from damage beyond reasonable signs of normal use, including but not limited to cracks, dents, water damage, torn or cut straps, missing parts, or evidence of misuse, disassembly, modification, or repair attempts; The product must be returned in a clean and sanitary condition; and The customer must obtain prior return authorization from us in accordance with Section 4 below.

Provided that all of the foregoing conditions are met and verified upon our inspection, Selova will issue a refund of the purchase price of the qualifying product. The customer is solely responsible for the cost of return shipping, which is non-refundable and will not be reimbursed. We recommend using a trackable shipping method, as we are not responsible for returns that are lost, delayed, or damaged in transit to us. We reserve the right to determine, in our sole discretion, whether a returned product satisfies the conditions of this guarantee.

1. Order Cancellations

We begin processing orders promptly after they are placed. As a result, we are unable to guarantee the cancellation or modification of any order once it has been submitted. If you wish to request the cancellation of an order, please contact us at support@tryselova.com as soon as possible with your order number, and we will make reasonable efforts to accommodate your request where the order has not yet entered processing. Orders that have already been processed or shipped cannot be cancelled and are governed by the return provisions of this Policy.

1. Return Authorization Procedure

No product may be returned to Selova without prior return authorization. To initiate a return request, you must contact our support team at support@tryselova.com and provide your order number, the name of the product or products you wish to return, and the reason for your request. Our team will review your request and, if it qualifies under this Policy, provide you with return authorization and applicable instructions.

Products returned to us without prior authorization, or returned to an address other than the one we provide, may not be eligible for a refund and may be refused, discarded, or returned to sender at the customer's expense, all at our sole discretion. We strongly recommend retaining proof of shipment and tracking information for any returned product, as we are not responsible for returns that are lost, delayed, or damaged in transit to us.

1. Inspection and Determination

All returned products are subject to inspection upon receipt. Refund eligibility, and the amount of any refund, is determined solely by Selova based upon the condition of the returned item as received and verified by our team. We reserve the right to deny a refund, in whole or in part, for any product that, in our reasonable judgment, does not satisfy the conditions of this Policy, including any product that arrives incomplete, physically damaged, unsanitary, modified, or otherwise outside the condition described in Section 2.

1. Refund Processing

Where a refund is approved, it will be issued to the original method of payment used for the purchase. We do not issue refunds to alternative payment methods, accounts, or individuals. Please allow up to ten (10) business days following our receipt and inspection of the returned item for an approved refund to be processed on our end. The additional time required for the refunded amount to appear in your account is governed by your financial institution and/or payment processor and is outside of our control. Selova is not responsible for any delays attributable to banks, card issuers, or payment processors.

Refunds, where issued, are limited to the purchase price of the qualifying product and do not include any original shipping charges, handling fees, taxes (except as required by law), promotional discounts, or other amounts, except as expressly stated in this Policy or as required by applicable law.

1. Damaged, Defective, or Incorrect Items

In the unlikely event that you receive a product that is materially damaged, defective, or incorrect upon delivery, we ask that you contact us at support@tryselova.com within a reasonable period following delivery, and in any event no later than thirty (30) days after delivery, with your order number and supporting details, which may include photographs or video demonstrating the issue. We will review each such report and, where we determine in our discretion that a product was materially damaged, defective, or incorrect upon delivery, we will work with you to provide a reasonable resolution, which may include a replacement, store credit, or refund, as we deem appropriate under the circumstances. This Section does not apply to damage arising after delivery, including damage caused by improper storage, handling, use contrary to the included instructions, water exposure, unauthorized repair, disassembly, or modification.

1. No Warranty

Except for the 30-day money-back guarantee and the remedies for damaged, defective, or incorrect items expressly set forth in this Policy, Selova products are provided without any express or implied warranty of any kind, including any warranty of merchantability, fitness for a particular purpose, or durability, to the fullest extent permitted by applicable law. No refund, replacement, or repair will be provided for products that fail, malfunction, or become damaged after the thirty (30) day period described in this Policy. Some jurisdictions do not allow the exclusion or limitation of implied warranties, so the above limitations may not apply to you in full; in such jurisdictions, any implied warranties are limited to the minimum scope and duration required by applicable law.

1. Non-Returnable Circumstances

Without limiting any other provision of this Policy, the following are not eligible for return or refund: products returned more than thirty (30) days after delivery; products returned without prior authorization; products returned incomplete or missing components; products that are physically damaged, modified, disassembled, or in unsanitary condition; products purchased through unauthorized resellers or third parties; and products that fail or malfunction after the thirty (30) day period described in this Policy.

1. Changes to This Policy

We reserve the right to amend, modify, update, or replace this Policy at any time and in our sole discretion, without prior notice. Any changes will become effective upon posting of the revised Policy. Your continued purchase or use of our products following any such change constitutes your acceptance of the revised Policy. The version of this Policy in effect at the time of your purchase will govern that particular transaction.

1. Contact Us

If you have any questions about this Return and Refund Policy, or if you wish to initiate a return request or order cancellation, please contact us at support@tryselova.com. We will make reasonable efforts to respond to all inquiries in a timely manner.